Frequently asked Questions

Do you offer delivery across the UK?
Yes. We offer nationwide UK delivery, with free local delivery around Paisley and Renfrewshire on qualifying orders, and low-cost shipping across the rest of the UK.

How much is delivery?
Local delivery around Paisley and Renfrewshire is free on orders over £150, and nationwide delivery is typically £5 on selected items.

How long does delivery take?
Most orders are prepared right away and dispatched within 3 business days, subject to stock availability. 

Do you offer Click & Collect?
Yes. You can order online and collect from our trade counter at 180B George Street, Paisley, PA1 2UN during opening hours. 

Do you supply both trade and DIY customers?
Absolutely. We’re a trade plumbers’ merchant based in Paisley, but we supply both trade professionals and homeowners across the UK via our online store.

What is your returns policy?
If you’re not satisfied, you can usually return items within 7 working days in line with our Terms & Conditions. Please contact us first so we can help.